reputation risk

In the swiftly evolving landscape of corporate communication, a clarion call echoes for Thai organizations to fortify their crisis communication skills, especially in the digital era. The impetus behind this plea lies in the transformation of consumer behavior, characterized by the embrace of distortion, capture, and an emotional culture. Senior executives are urged to elevate their crisis communication proficiency to navigate these emerging dynamics successfully. Alarming findings from the Edelman Trust Barometer (2021), as revealed by Mr. Sarawut Burapapat, Market-Coms Ltd.’s Strategic Communications Consultant, indicate a significant trust deficit in Thai CEOs compared to global standards.