Overview
Our platform provides organizations with tools to analyze, manage, and improve their Facebook Page performance. The service collects Facebook Page data such as post performance, engagement statistics, and public comments to generate clear analytics dashboards and reports.
The goal of the platform is to help businesses understand how audiences interact with their content and improve communication with their followers.
The system is designed for organizations that manage official Facebook Pages and need reliable insights to support communication, marketing, and public relations activities.
Key Services
1. Facebook Page Analytics Dashboard
The platform collects Facebook Page performance data and presents it in a simple analytics dashboard.
The dashboard allows clients to view:
- Post reach and impressions
- Audience engagement trends
- Reactions, comments, and shares
- Content performance comparisons
- Growth of page followers
These insights help organizations evaluate how well their communication performs on Facebook.
2. Social Listening and Audience Feedback Monitoring
The platform allows clients to monitor public comments and audience feedback on their Facebook posts.
The system helps organizations:
- Identify common questions from audiences
- Monitor feedback and discussion trends
- Understand audience sentiment
- Track engagement on specific posts
This information helps organizations respond to their audience more effectively and understand public interest in their content.
3. Comment Management and Response Assistance
The system allows page administrators to review comments and manage engagement directly from the dashboard.
The platform can assist in drafting suggested responses to comments based on the context of the conversation.
However, all responses must be reviewed and approved by the page administrator before they are published on Facebook.
This ensures that communication remains accurate and appropriate for the organization’s audience.
4. Social Media Performance Reports
The platform generates regular reports that summarize Facebook Page activity.
Reports may include:
- Content performance summaries
- Engagement trends
- Audience interaction patterns
- Communication effectiveness over time
Clients use these reports to improve content planning and evaluate their social media strategy.
How Clients Use the Service
Organizations connect their Facebook Page to the platform using Facebook Login and Page permissions.
Once connected, the system retrieves Page data such as insights, engagement metrics, and public comments.
Clients can then access the dashboard to:
- View analytics and engagement metrics
- monitor audience feedback
- review comments and interactions
- generate performance reports
The platform helps organizations make better decisions about their social media communication and audience engagement strategies.
Data Usage
The platform only accesses Facebook Page data that is necessary to provide analytics, comment management, and reporting services.
The types of data used may include:
- Facebook Page insights
- engagement statistics
- post performance data
- public comments on posts
- page management information
This data is used only to generate analytics dashboards, reports, and comment management tools for the client who owns the Facebook Page.
Data Protection and Privacy
The platform respects user privacy and follows responsible data handling practices.
- Only authorized Page administrators can connect their Facebook Pages to the platform.
- Data collected from Facebook is used solely to provide analytics and communication management services.
- Personal data is not sold or shared with third parties.
- Clients can disconnect their Facebook Page at any time.
About the Company
This service is provided by a communication and analytics platform designed to support organizations in managing digital communication and social media engagement.
The platform is developed to help businesses, organizations, and public institutions better understand audience behavior and improve communication strategies on social media.
Data Deletion Instructions
How to Request Data Deletion
If you have used our service and would like your data to be deleted, you may request data removal at any time.
To request deletion of your data associated with our platform, please follow the steps below.
Step 1
Send an email to our support team with the subject line:
“Facebook Data Deletion Request”
Step 2
Include the following information in your email:
- Your name
- Your Facebook Page name (if applicable)
- The email address used to connect the service
- A brief message requesting deletion of your data
Step 3
Send the request to:
Email: info@market-comms.co.th
What Data Will Be Deleted
Once we receive your request, we will delete any stored data associated with your account, including:
- Facebook Page analytics data
- engagement statistics stored in our reports
- comment monitoring data
- account connection information
The deletion process will be completed within 7 business days.
Disconnecting the App from Facebook
You can also remove the connection between your Facebook account and our service directly from Facebook.
To do this:
- Go to Facebook Settings
- Click Apps and Websites
- Locate our application
- Click Remove
Once the app is removed, the service will no longer be able to access your Facebook Page data.
Additional Information
Our service only accesses Facebook Page data necessary to provide analytics dashboards, comment management tools, and reporting features for authorized Page administrators.
If you have any questions about data deletion or privacy, please contact us at:
Email: info@market-comms.co.th